FAQs
Frequently asked questions...
We are family owned, the business is currently run by husband and wife team, Ryan & Robyn.
All our products are made in our factory in North Lincolnshire.
Yes, on the page of the product you would like a sample of, click sample pack on the size options. Unsure which to choose, we also offer a sample box where you can choose 6 different samples plus 1 x bag of treats of your choice
All our diets should be stored in a cool dry place.
We recommend to gradually introduce Wonderdog over a course of 7 days.
Start with 25% of Wonderdog to 75% of current feed for 1-2 days, then 50% Wonderdog and 50% current feed for 1-2 days and then 75% Wonderdog and 25% Current feed for 1-2 days. You can then try feeding with 100% Wonderdog.
From the moment the raw materials enter our factory we uphold a strict Quality assurance/Control program to ensure our diets meet the quality that dogs deserve.
All our ingredients are hand tipped into our mixers, this is done to ensure the highest level of Quality Control.
Dogs are creatures of habit, but like humans eating the same thing over and over again can get a bit boring, if your dog won’t eat his current food anymore, you can request a sample of a different diet from our range and try them on that.
All our foods have a feeding guide on the back which will help you to decide how much you need to feed your dog.
All our ingredients are hand tipped into our mixers, this is done to ensure the highest level of Quality Control.
Other Questions...
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All orders placed before 2 pm we aim to dispatch the same day (stock permitting)
Current delivery time: 1-2 working days.
Orders placed on a Friday, are delivered on Saturdays with no additional charge
If your delivery is damaged in any way or items are missing then this needs to be reported to Sneyd’s on 01724 872448 or by email on info@wonderdog.co.uk as soon as possible.
If you need to make any changes to your order after it has been placed, please call us on 01724 872448 as soon as possible and we will do our best to help you. Unfortunately if the order has already been dispatched we will be unable to change anything on the order.
Charges
£5.99 up to 15kg, £7,99 15kg-30kg and all orders over £45 are free delivery
Please contact us at your earliest convenience and we will look into it for you.
If you do not leave any delivery instructions for us, our courier will leave a card for you to contact them directly to rearrange an alternative delivery day.