Working dog food unrivalled in quality and value for over 40 years. For active, healthy dogs at every stage.

Customer advice Returns & Refunds

RETURNS & REFUNDS

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wonderdog.co.uk.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 11 Hebden Road, Scunthorpe, NLN, DN15 8DT, United Kingdom.

 

Shipping
To return your product, you should mail your product to: 11 Hebden Road, Scunthorpe, NLN, DN15 8DT, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

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YourWonderdogs

Oscar enjoying his teatime meal of Sneyds Wonderdog Special. Oscar has Special pretty much every day and wolfs it down with great gusto, never leaving his bowl until it is finished

Mr Wheeler

Wonderdog Special

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News & Events

Apr

17

Geert Dieu

We are delighted to be sponsor multiple international gundog trainer Geert Dieu. He is also the first Belgian to become European champion in italy (2008). 2010 vice European champion. winner of coupe de France 2013 Spruce hill minty, one of his dogs became Dutch fieldwork champion of the year in 2104-2015 unheard of that a […]

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Jan

20

British international rescue search dogs

Demo by British international rescue search dog search dog Clova and Ochills mountain rescue team to cub scouts near Callander Scotland

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Dec

17

Independent PWRC Charity Open 2018

Well done to everybody involved, you all managed to raise a fantastic £630 for the Caversham Ward at the Royal Berkshire Hospital    

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